Refund policy

Baby & Children’s Product Return Policy

Effective Date: August 2026

At BABY ANGEL SHOP LLC, we want customers to feel confident when purchasing products from our store. Eligible merchandise may be returned in accordance with the conditions below.

Return Period

Return requests must be submitted within 30 days from the delivery date.

Returned products should:

  • Be unused and in original condition
  • Remain clean and suitable for resale
  • Include original packaging where applicable
  • Include all supplied accessories and components
  • Not show signs of use, alteration, or customer-caused damage
  • Be accompanied by valid order information

Items that do not satisfy these requirements may not qualify for a refund.

Hygiene & Safety Restrictions

Certain baby, children’s, and personal-use products may be subject to additional return restrictions for hygiene and safety reasons.

Products that have been:

  • Used
  • Washed
  • Worn
  • Opened from a sealed hygiene package
  • Altered or modified
  • Exposed to personal use

may not be eligible for return.

Product-specific return restrictions shown on the relevant product page will apply where applicable.

Non-Returnable Items

The following products may be excluded from standard returns:

  • Personalized or customized items
  • Final-sale merchandise
  • Clearance products
  • Gift cards
  • Used personal-care products
  • Products damaged through improper use or handling

Refund Processing

Once an eligible return is received, the product will be inspected.

Approved refunds will be issued to the original payment method within 5–10 Business Days.

Your bank or payment provider may require additional processing time.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or different from the item purchased, please contact us within 7 days after delivery.

Please provide:

  • Order number
  • Description of the issue
  • Photos of the product
  • Photos of the shipping package

We will review your request and determine an appropriate resolution.

Return Shipping

Customers are responsible for standard return shipping costs unless the return is caused by:

  • An incorrect item being shipped
  • A verified product defect
  • Damage during transportation